Saint-Gervais Mont-Blanc view of Mont-Blanc
©Hugo Guillerez
Tourist Office Classified Category 1 The highest level of recognition and quality

Tourist Office Classified : Category 1

The classification of tourist offices in France by the Ministry of Tourism is an evaluation system designed to recognize and promote the quality of services provided by tourist offices across the country. Classification enables travelers to choose destinations and tourist offices they can trust, by guaranteeing a certain level of quality and professionalism.

The Tourist Office of Saint-Gervais Mont-Blanc renews its category 1 classification in 20218

Category 1 classification of tourist offices in France represents the highest level of recognition and quality among the various categories of tourist office classification. This classification is determined by the French Ministry of Tourism and is based on strict criteria designed to assess the excellence of the services and welcome offered by these offices.

In short, category 1 classified tourist offices, like Saint-Gervais Mont-Blanc, are establishments that stand out for their commitment to excellence, their comprehensive, high-quality service offering, and their ability to provide visitors with accurate, useful information to make their stay memorable.



With this classification, the Tourist Office makes the following commitments to its customers, partners and the community:

  • Provide an easily accessible reception and information area.
  • Provide furniture enabling customers to sit down
  • Inform and advise free of charge on the local tourist offer.
  • Display and broadcast its opening periods expressed in at least two foreign languages.
  • Provide free access to wifi
  • Be open at least 305 days a year, including Saturdays and Sundays during tourist or entertainment periods.
  • Answer letters all year round.
  • Provide a permanent reception service staffed by people who speak at least two foreign languages.
  • Provide paper maps, plans and tourist guides.

Disseminate its tourist information also on paper, translated into at least two foreign languages relating:

    • to all classified tourist accommodation including at least the name of the establishment, postal address, e-mail, website address, telephone contact details, classification level


  • Update its tourist information on an annual basis.
  • Post emergency telephone numbers outside.
  • Present all the qualified offerings in its area of operation for all clienteles.
  • Give access to consultation of classified accommodation availability.
  • Give access to its dedicated trilingual website adapted for consultation via on-board media.


  • Process your complaints and measure your satisfaction.
  • Provide a tourist information service integrating new information and communication technologies (social networks, mobile telephony, geolocation…).
  • Comply with the requirements of the Quality Tourism mark
  • Guarantee the reliability and timeliness of information on the local tourist offer